Frequently Asked Questions
Below are the answers to some frequently asked questions about AppointMate® online scheduling software for private duty homecare professionals and caregivers, and small and corporate businesses.
Q: Do you have integrated telephony?
A: AppointMate® Professional and Enterprise include integrated telephony that allows caregivers to clock in and clock out. This integrated function was developed by Delta Health Technologies®.
Q: Is there an extra fee for telephony?
A: Telephony is included in both AppointMate® Professional and Enterprise.
Q: Can caregivers document the tasks that are completed during an appointment?
A: For a minimal monthly fee, AppointMate® offers telephony advanced task entry.
Q: What is included in the monthly fee?
A: The monthly fee includes the use of the AppointMate® service (scheduling, client and employee management, reporting, billing and/or payroll integration) and online support and training. AppointMate® Professional and Enterprise also include integrated telephony and client and employee portals.
Q: Is there a start-up fee?
A: There is a nominal one-time fee equal to one month of service. This fee includes setup and configuration for the client and data import into AppointMate®. The start-up fee for AppointMate® Professional and Enterprise also includes setting up the toll-free number for integrated telephony.
Q: Do I have to sign a contract?
A: AppointMate® Select requires a monthly contract. AppointMate® Professional requires a one-year contract. AppointMate® Enterprise requires a minimum one-year contract.
Q: What training is provided?
A: AppointMate® provides online training within the application.
Q: Is there an additional fee for training?
A: Online training is provided as part of the monthly service fee.
Q: How do I get started using AppointMate®?
A: Simply sign up online and return the signed agreement to Delta Health Technologies® either via mail at 400 Lakemont Park Blvd., Altoona, PA 16602, or by fax at (814) 942-4618.
Q: Does AppointMate® suggest available employees to fill an open shift?
A: AppointMate® will suggest available employees based on whether they have hours available to work, times of day/days of week they are available, special client needs and request, distance to a client’s home, availability, etc.
Q: Does AppointMate® offer mobile support?
A: Yes, as long as the mobile device has the ability to access the Internet.
Q: Does AppointMate® offer client or employee portals?
A: Client and employee portals are included with AppointMate® Professional and Enterprise.
Q: Can data be imported from our existing system?
A: AppointMate® accepts imports from files using a standard Excel format.
Q: Can I send text messages from AppointMate® to my employees?
A: AppointMate® enables you to send text messages both to a particular employee or to a group of employees.
Q: Can I get turn-by-turn directions with AppointMate®?
A: Microsoft® MapPoint® is integrated into AppointMate® to provide turn-by-turn directions, and is also utilized to determine mileage between appointments.
Q: Can I upload documents into AppointMate®?
A: For a minimal monthly fee, documents may be uploaded into AppointMate® and attached to employees, clients or contacts.
Q: Can AppointMate® track compliance?
A: AppointMate® allows employers to track employee education requirements, driver’s license/certification expirations, and more.
Q: Can AppointMate® generate a 485?
A: For a minimal monthly fee, clients may easily generate a 485 within AppointMate®.
Q: Can you bill from AppointMate®?
A: You can generate invoices from AppointMate® and/or export to a third-party billing system like QuickBooks, etc.
Q: Can you do payroll from AppointMate®?
A: Although AppointMate® does not generate actual paychecks, payroll data may be generated from AppointMate® and exported to a third-party payroll system like ADP, QuickBooks, Paychex, etc.
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